When staff discuss psychological well being — Groov

As wellbeing conversations change into extra commonplace at work, it’s necessary to know what to do if an worker confides in you.

There are a number of issues you possibly can say and do to assist somebody really feel supported.

Take a breath

If a dialog begins out of the blue, take a breath. Observe whether or not you’re in the appropriate way of thinking to hear. Are you feeling calm and undistracted? Do you need to rush off anyplace? Are you able to give your undivided consideration? If it’s not a very good time, ask to reschedule. You might hinder the state of affairs should you attempt to hear whereas distracted.

Right here is a few wording you may use to reschedule: “Thanks for reaching out to me. It means quite a bit and I wish to be there for you 100%. I can’t speak proper now, however I shall be out there at [time]. I’ll name you again then. Is that OK?”

Test your environment

Ensure you’re in a very good place to have a delicate dialog. Are you prone to being overheard? Are there too many distractions? If the setting is detrimental, transfer should you can, or contemplate rescheduling.

Actively hear

When somebody begins speaking, present that you just’re listening attentively by physique language and small acknowledgements.

Listed here are some methods to indicate you’re actively listening:

  • Hear with out distractions – e.g., put away your telephone (if in particular person), flip off the TV, mute the radio within the automobile

  • If potential, flip in direction of the speaker. Come to their degree (i.e., if they’re sitting, sit subsequent to them dealing with them)

  • Reply with open, affirming, non-judgemental statements resembling “I see” or “I perceive”

  • Ask acceptable, non-judgemental questions, resembling “how did that make you’re feeling?” or “might you inform me somewhat extra about that?”

  • Practise affirming physique language resembling facial expressions to match the feelings and open posture


When it’s your flip to speak, attempt to keep away from providing recommendation or options. As an alternative, summarise what they’ve shared. Paraphrasing helps folks really feel heard and understood.

Examples of paraphrasing embrace:

  • I hear that dealing with _____ has been actually _____ and also you’re feeling _____

  • What I’m listening to is that you just’re going by _____ and feeling _____

  • I can see that you just’re _____ and feeling _____


Thank the opposite particular person for confiding in you. Reassure them that this dialog isn’t an excessive amount of for you and also you’re right here to hear.

It’s daunting opening up, particularly within the office. Reassure folks that you just genuinely wish to hear what’s occurring of their world.

Listed here are some phrases to make use of when providing reassurance:

  • I’m a protected place, I’m blissful to hear

  • Thanks for confiding in me

  • I’m glad you’ve advised me

Don’t attempt to clear up something your self

When somebody confides in you, it’s pure to wish to assist. In spite of everything, human beings are hardwired to take care of each other!

However it’s necessary to keep in mind that different folks’s challenges should not yours to repair. In case you go into problem-solving mode, you may danger invalidating somebody’s expertise.

Probably the most useful factor you are able to do is hear. Giving somebody the chance to speak about their wellbeing is a present itself. Science exhibits speaking about wellbeing prompts the a part of the mind that regulates feelings and helps them really feel much less intense.

Encourage skilled assist if wanted

Typically, somebody may share one thing that signifies they’d profit from skilled assist.

Listed here are some assist providers you may counsel:

  • At work, suggest and/or direct them to EAP providers

  • Counsel they name or textual content 1737 (NZ’s free 24/7 helpline) or name 1800 512 348 (Past Blue’s helpline in Australia)

It’s widespread for folks to really feel ‘frozen’ in the event that they’re combating their psychological well being, so that you may have to test in and encourage assist a number of occasions earlier than they take motion. It could even be useful to supply to take a seat with them whereas they name to make an appointment.

Learn extra: discuss psychological well being together with your group

Take care of your self

Some psychological well being conversations can take an unlimited quantity of emotional vitality. It’s necessary to guard your individual wellbeing whereas supporting others. After a dialog, be sure you do one thing for you. Plan a self-care exercise that fills your cup and helps you regulate your feelings, resembling deep respiratory, train, journaling, or chatting with somebody you belief.

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